Return Policy
- Refund & Return Policy
Fair, Transparent & Customer-Focused Refund and Return Guidelines
At Diselmap, we are committed to providing transparent and fair refund and return practices for all our fleet technology products and services. This policy explains the eligibility, conditions, and process for refunds and returns related to our hardware, software, subscriptions, and professional services.
By purchasing from Diselmap, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
Our Refund & Return Commitment
We are committed to providing reliable fleet technology solutions and professional customer support throughout your purchase journey.
Our policy is designed to:
- Ensure transparency before purchase
- Protect customer interests
- Maintain fairness for both customers and Diselmap
- Clearly define refund and return eligibility
- Explain how refund requests are reviewed
- Minimize confusion during project execution
Every request is evaluated individually based on the product, service status, installation stage, and applicable commercial agreement.
Refund Policy
General Refund Eligibility
Refund eligibility is determined after reviewing the following factors:
- Product type
- Software or hardware category
- Order confirmation status
- Shipping status
- Installation completion
- Software activation
- Device configuration
- Customization requirements
- Project implementation stage
- Terms mentioned in the quotation, proposal, invoice, or agreement
Since many Diselmap solutions are customized for business requirements, not every purchase qualifies for a refund after processing.
Products & Services That Are Generally Non-Refundable
To maintain service quality and project consistency, the following products and services are generally not eligible for refunds once supplied, activated, delivered, configured, installed, or completed:
Hardware:
- GPS Tracking Devices
- Fuel Level Sensors
- Dashcams
- 360° Camera Systems
- TPMS Devices
- CAN Bus Hardware
- IoT Devices
- Customized Hardware
- Project-Specific Equipment
Software & Digital Services
- Fleet Management Software
- Fuel Management Software
- Activated User Licenses
- Subscription Plans
- Cloud Platform Activation
- API Integrations
Professional Services
- Installation Services
- Device Configuration
- System Deployment
- Calibration
- Technical Site Visits
- Training Sessions
- Software Setup
- Project Consulting
- Integration Services
- Commissioning Work
Once these services have been successfully delivered, they are generally considered completed and are not eligible for refunds.
When a Refund May Be Considered
Although refunds are not available in most completed transactions, Diselmap may review refund requests in situations such as:
- Incorrect product delivered
- Manufacturing defect verified after inspection
- Duplicate payment received
- Approved order cancellation before shipment
- Order cancelled before software activation
- Technical issue that cannot be resolved after investigation
- Other exceptional situations reviewed by our support team
Every refund request undergoes an internal review before any decision is made.
Refund Review Process
When a refund request is submitted, our team may verify:
- Purchase records
- Invoice details
- Product serial number
- Installation status
- Activation records
- Technical inspection report
- Delivery confirmation
- Customer communication history
Additional information may be requested to help us complete the review.
Refund Deductions
If a refund is approved, applicable deductions may include:
- Shipping charges
- Logistics costs
- Installation charges
- Site visit expenses
- Configuration costs
- Integration charges
- Project management costs
- Third-party service fees
- Handling charges
- Other expenses already incurred for the project
The final refundable amount will depend on the work completed before cancellation or approval.
Refund Processing Timeline
Once approved:
- Refunds are processed using the original payment method wherever possible.
- Alternative banking methods may be used when required.
- Processing time may vary depending on banking procedures and payment providers.
- Customers will receive confirmation once the refund has been initiated.
Return Policy
Return Eligibility
Return requests are evaluated based on:
- Product condition
- Delivery date
- Installation status
- Activation status
- Packaging condition
- Technical inspection
- Invoice terms
- Product category
Not every purchased item is eligible for return.
Products Generally Not Eligible for Return
The following items are generally non-returnable:
Installed Hardware
- GPS Trackers
- Fuel Sensors
- Dashcams
- TPMS Devices
- CAN Bus Modules
- IoT Equipment
Customized Products
- Client-specific hardware
- Special procurement items
- Customized installations
- Project-based equipment
- Fleet Management Software
- Cloud Subscriptions
- User Licenses
- Digital Services
- Software Keys
Damaged or Used Products
- Used products
- Tampered devices
- Physically damaged products
- Products with missing accessories
- Products altered after delivery
Conditions for Return Review
To request a return, products should generally:
Installed Hardware
- Be unused wherever applicable
- Be free from physical damage caused after delivery
- Include original packaging
- Include supplied accessories
- Include proof of purchase
- Be submitted within the eligible review period
- Be available for inspection by Diselmap
Return approval remains subject to technical inspection and internal review.
Inspection & Verification
Every returned product may undergo:
- Physical inspection
- Functional testing
- Serial number verification
- Packaging verification
- Warranty verification
- Installation history review
Inspection helps us determine the most appropriate resolution.
Resolution Options
If a return request is approved, Diselmap may choose one or more of the following solutions depending on the specific situation:
- Product replacement
- Hardware repair
- Software correction
- Commercial adjustment
- Store credit (where applicable)
- Refund (if eligible)
- Warranty service
The selected resolution will depend on product condition, warranty coverage, and project status.
How to Request a Refund or Return
If you believe your order qualifies for a refund or return, you can contact our support team with the following information:
- Customer Name
- Company Name (if applicable)
- Invoice Number
- Order Number
- Product Details
- Reason for Request
- Images or Videos (if required)
- Supporting Documents
Our team will acknowledge your request and guide you through the review process.
Important Notes
- Refunds and returns are reviewed individually.
- Refunds and returns are reviewed individually.
- Customized solutions may have different eligibility conditions.
- Software subscriptions become non-refundable after activation unless otherwise agreed.
- Hardware should not be installed before confirming any return request.
- Spectameta reserves the right to inspect products before making a final decision.
Need Assistance?
If you have questions about your purchase, refund eligibility, return request, or product warranty, our support team is ready to help.
We encourage customers to contact us before initiating a return so we can provide the quickest and most suitable resolution.
We’re committed to delivering reliable fleet technology solutions with transparency, fairness, and customer-first support.
Fair Refund Evaluation
Transparent Return Process
Customer-First Resolution
Secure & Reliable Support
Need Help with a Refund or Return Request?
Our support team is here to assist you with refund eligibility, return requests, product issues, and order-related queries. Contact us for prompt guidance and a smooth resolution.